Privacy Policy

XForm Scientific LLC ("XForm Scientific," "we," "us," or "our") operates the website at xformscientific.com (the "Site"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Site, and our practices for collecting, using, maintaining, and disclosing that information.

By accessing or using the Site, you acknowledge that you have read and understand this Privacy Policy.

We may collect the following categories of information when you use our Site:

• Account & Order Information: When you create an account or place an order, we collect information such as your name, email address, shipping address, and payment-related details. Payment processing is handled by our third-party payment processor; we do not store full credit card numbers.
• Product Configuration Data: When you use our product builders, we collect the custom parameters you specify (e.g., dimensions, quantities) so that we can manufacture and fulfill your order.
• Device & Usage Data: We automatically collect certain technical data including your IP address, browser type, operating system, referring URLs, pages visited, and interactions with the Site through analytics services.
• Cookies & Similar Technologies: We use cookies and similar tracking technologies to support the Site's functionality, maintain your session, and gather usage data.

We may use the information we collect for purposes including, but not limited to:

• Processing, fulfilling, and shipping your orders.
• Managing your account and providing customer support.
• Communicating with you about your orders, products, or services.
• Improving and optimizing the Site, our products, and user experience.
• Analyzing usage trends and measuring the effectiveness of our Site.
• Sending promotional communications, where permitted by law. You may opt out of marketing emails at any time.
• Detecting, preventing, and addressing fraud, abuse, or technical issues.
• Complying with legal obligations and enforcing our terms.

We use the following third-party services that may collect and process data on our behalf:

We may also share information with other service providers who assist us in operating the Site, conducting our business, or servicing you, provided they agree to keep this information confidential.

We retain your information for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain certain anonymized or aggregated data indefinitely.

We implement commercially reasonable technical and organizational measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have the following choices regarding your information:

• Account Information: You may update or delete your account information by contacting us at the email address below.
• Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
• Cookies: Most web browsers are set to accept cookies by default. You can usually change your browser settings to remove or reject cookies. Note that doing so may affect the functionality of the Site.
• Analytics Opt-Out: You may opt out of Google Analytics as described above.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective date" at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: